How to do a plugin/theme conflict test?

Most the time when you find an issue on your site with Smart Slider 3, it will be caused by a plugin or theme conflict. This can range from a simple CSS styling issue to a more complex issue where another plugin/theme is stopping Smart Slider 3 from functioning properly.

How to do a conflict test

  1. Deactivate all plugins but Smart Slider 3 and switch to a default WordPress theme, like Twenty Fifteen or Twenty Nineteen theme (this will ensure site is as close to a clean install as possible).
  2. Check site to see if issue still exists. If issue goes away after deactivating other plugins and switching theme then this means that either the theme or one of the plugins was conflicting with Smart Slider 3. If the issue still exists then it is not a plugin or theme conflict.
    If you're using WordPress and have any drop-ins, you should disable those as well.
  3. If it turns out to be a plugin/theme conflict, then you need to activate the plugins/theme one by one until you find the plugin/theme that causes the issue to come back.
  4. Once you have identified the conflict you can report the conflict to the developers of the plugin/theme and also to us.
NOTE: We suggest that you take a full backup of your site before deactivating plugins and themes as this will give you a restore point.

You can also run a plugin/theme conflict test wit the Health Check plugin without affecting the normal visitors of your site. Find it under Tools > Site Health, then enable Troubleshooting mode.