What to do with Smart Slider 3 when you are moving a website / changing a website's domain?
After moving your website from one server to another, or just changing the domain of your website, all you have to do is to press our Clear cache button. If your website was moved correctly, all slider should use the new domain.
Common problems
Not all the files were moved
You might see PHP errors, that "Cannot open XY, file doesn't exist" or "XY Class is missing" and our admin area probably doesn't even load. In these cases you should follow these instructions:
WordPress
Go to your Plugins list, delete your Smart Slider 3 plugin (don't worry, your sliders will stay) and then install it again! Do the ftp installation if the problem still wouldn't disappear and with a program like Filezilla you could make sure all files were uploaded.
Joomla
Install Smart Slider 3 again. Don't worry, your sliders will stay!
Still the previous domain is used
We are not storing the domain in our slider, but we are asking it down from the website. If you still have the previous domain, it is still stored somewhere on your site. Try to follow these instructions:
WordPress
Check the wp-config.php file and make sure all domains are replaced! If you needed to make changes, clear our cache.
If it won't work, go to the WordPress admin area -> Settings -> General, and make sure all domains are replaced! If you needed to make changes, clear our cache.
If it still won't work, open up your wp-config.php file and write this into it with your new domain:
define('WP_CONTENT_URL', 'http://example.com/wp-content');
If this is set, our system will use it. Clear our cache.
Joomla
Check Joomla's configuration.php file and make sure all domains are replaced! If you needed to make changes, clear our cache.
If it won't work, open up the configuration.php file and set the $live_site variable with your domain:
public $live_site = 'http://example.com/';
and clear our cache.
Cache folder is not writable
It is very common, that servers are misconfiguring access to folders, which results that your backend looks messed up. If this is the case at your new server too, follow these instructions: