What to do with Smart Slider 3 when you are moving a website / changing a website's domain?

After moving your website from one server to another, or just changing the domain of your website, all you have to do is to press our  Clear cache button. If your website was moved correctly, all slider should use the new domain.

Common problems

1

Not all the files were moved

You might see PHP errors, that "Cannot open XY, file doesn't exist"  or "XY Class is missing" and our admin area probably doesn't even load. In these cases you should follow these instructions:

WordPress

Go to your Plugins list, delete your Smart Slider 3 plugin (don't worry, your sliders will stay) and then  install it again! Do the ftp installation if the problem still wouldn't disappear and with a program like Filezilla you could make sure all files were uploaded.

Joomla

Install Smart Slider 3 again. Don't worry, your sliders will stay!

2

Still the previous domain is used

We are not storing the domain in our slider, but we are asking it down from the website. If you still have the previous domain, it is still stored somewhere on your site. Try to follow these instructions:

WordPress

Take a look at your website's General settings to make sure the new urls are used:

After that check the wp-config.php file and there also make sure all domains are replaced! 

If you needed to make changes, clear our cache. 

If it still won't work, open up your  wp-config.php file and write this into it with your new domain:

define('WP_CONTENT_URL', 'http://example.com/wp-content');
	

Clear our cache. Our system uses this WP_CONTENT_URL which suppose to be set up by WordPress itself, but if this constant is defined, WordPress won't change it anymore.

If you followed these instructions your problem should be solved, but if it still isn't, there is still one more possible way to fix your problem.

Joomla

Check Joomla's configuration.php file and make sure all domains are replaced! If you needed to make changes,  clear our cache. 

If it won't work, open up the configuration.php file and set the $live_site variable with your domain:

public $live_site = 'http://example.com/';
	

and clear our cache. 

If you followed these instructions your problem should be solved, but if it still isn't, there is still one more possible way to fix your problem.

3

One possible way from our end

The given suggestions should work at any case, so if you follow them correctly, you wouldn't need this workaround. We have a Translate url option at the Global settings of our slider, where you can write a from and to url, which would replace all urls within your sliders.

The cache should be cleared automatically, but just in case clear our cache.